Privacy Policy

1. Data Controller

Saarathi Services Ltd is the data controller for personal data collected through this website and our service channels.

• Email: info@saarathiservices.co.uk
• Phone: +44 7375 575049
• Location: LL61 6YG, Anglesey, Wales, UK

2. Data We Collect

• Identity and contact details, including name, phone, email, and service address.
• Booking and operational information, including property access notes, service preferences, and timing.
• Payment and transaction records processed by approved payment providers.
• Marketing preferences and communication consent records.
• Technical data such as IP address, browser details, pages visited, and cookie identifiers.
• Evidence records (for example photos and visit logs) where needed to investigate complaints, access disputes, chargebacks, fraud concerns, or health and safety incidents.

3. Lawful Bases and Why We Use Data

We process personal data to:

• perform service contracts and booking obligations;
• manage invoicing, debt recovery, and legal rights;
• operate and secure the website, including preventing abuse and fraud;
• improve service quality, scheduling, and customer communication;
• send marketing where consent is given or where soft opt-in rules permit under UK PECR.

Our legal bases are contract, legal obligation, legitimate interests, and consent (where required).

4. Cookies, Analytics, and Tracking

We use strictly necessary cookies to run key website functions. We may also use analytics and marketing cookies where permitted. You can manage cookie preferences in your browser settings.

Blocking certain cookies may affect booking flow, account access, or website performance.

5. Sharing Your Data

We share data only where necessary and proportionate, including with:

• payment processors and finance tools;
• booking, CRM, and secure cloud service providers;
• vetted staff and contractors who need the information to deliver service;
• legal advisers, insurers, and law enforcement where legally required.

We do not sell personal data. Any international transfer uses lawful transfer mechanisms and safeguards.

6. Data Retention

We keep personal data only as long as necessary for service delivery, compliance, accounting, dispute handling, and legal enforcement. Retention periods vary by record type and statutory obligations.

Where data is no longer needed, it is deleted or anonymised.

7. Your UK Data Protection Rights

Subject to legal limits, you may request to:

• access your personal data;
• correct inaccurate data;
• erase or restrict processing in certain situations;
• object to processing based on legitimate interests;
• receive portable copies of applicable data;
• withdraw consent at any time where consent is the basis.

To exercise rights, contact info@saarathiservices.co.uk. We may request identity verification before disclosing or changing data.

8. Security and Fraud Prevention

We use reasonable technical and organisational safeguards to protect data. No internet transmission is fully risk-free; you provide data at your own transmission risk.

We reserve the right to retain and use relevant records, including communication logs, booking history, IP information, and photographic evidence to investigate fraud, malicious complaints, abusive conduct, and chargeback disputes.

9. Complaints and Regulator

If you have concerns, contact us first at info@saarathiservices.co.uk so we can investigate promptly. You also have the right to complain to the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

10. Policy Changes

We may update this Policy at any time. Updates take effect on publication. Continued use of our services after publication confirms acceptance of the revised version.